Last Updated: February 2026

PLEASE READ THIS PRIVACY POLICY CAREFULLY.

This Privacy Policy (“Policy”) describes how DabbaX Food Aggregators Private Limited, having its registered office at Noida, Uttar Pradesh, India (“DabbaX”, “Company”, “We”, “Us”, or “Our”) collects, uses, stores, discloses, and protects information shared by users (“You”, “Your”, or “User”) while accessing or using the DabbaX platform.

The DabbaX platform includes:

• Customer mobile application (“DabbaX”)

• Customer web application (“customer.dabba-x.com”)

• Supplier web application (“supplier.dabba-x.com”)

• Delivery Partner web application (“delivery.dabba-x.com”)

• Delivery Partner mobile application (“delivery.dabba-x.com”)

• Website (collectively referred to as the “Platform”)

This Policy is published in compliance with:

• Information Technology Act, 2000

• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011

• Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021

• Applicable provisions of the Digital Personal Data Protection Act, 2023 (India)

This Policy constitutes an electronic record under Section 2(t) of the Information Technology Act, 2000 and does not require physical or digital signatures.

If You do not agree with this Policy, please do not access or use the Platform.

 

1. Nature of Platform

DabbaX is a technology-enabled food aggregation and delivery platform. We do not prepare, cook, store, or sell food ourselves.

• Suppliers independently list and sell food items through the Platform.

• Customers place orders directly with Suppliers.

• Delivery Partners facilitate logistics between Suppliers and Customers.

DabbaX acts solely as an intermediary and facilitator and does not control or guarantee the quality, safety, legality, or suitability of food products sold by Suppliers.

 

2. Information We Collect

We may collect the following categories of information:

A. Personal Information

• Name

• Mobile number

• Email address

• Residential or delivery address

• Government-issued identifiers (only where legally required)

B. Location Information

• Precise or approximate location for order fulfillment, delivery routing, and fraud prevention

C. Transactional Information

• Order details

• Payment status (no card/UPI details stored by DabbaX)

• Wallet or refund records, where applicable

D. Device & Technical Information

• IP address

• Device identifiers

• Operating system

• App version

• Log files and usage data

E. Role-Specific Information

• Suppliers: shop details, menus, pricing, licenses, GST, bank details

• Delivery Partners: identity documents, vehicle details, availability status

• Customers: preferences, order history

F. Cookies & Tracking Technologies

• Session cookies

• Preference cookies

• Analytics cookies

 

3. Purpose of Data Collection

We collect and use information strictly for legitimate business purposes, including:

• Creating and managing user accounts

• Processing orders and deliveries

• Enabling communication between Customers, Suppliers, and Delivery Partners

• Providing customer support

• Improving platform functionality and user experience

• Ensuring platform security and fraud prevention

• Legal, regulatory, and compliance requirements

 

4. Sharing & Disclosure of Information

We may share information strictly on a need-to-know basis with:

• Suppliers (for fulfilling customer orders)

• Delivery Partners (for delivery execution)

• Payment service providers (only transaction references)

• Technology service providers (hosting, analytics, communications)

• Law enforcement or regulatory authorities when required by law

 

DabbaX does NOT sell or rent personal data to third parties.

 

5. Data Retention

We retain personal data only for as long as necessary to:

• Fulfill the purpose for which it was collected

• Comply with legal and regulatory obligations

• Resolve disputes

• Enforce agreements

Data may be anonymized or aggregated for analytical purposes.

 

6. Data Security

We implement reasonable security practices including:

• Encryption

• Access controls

• Secure servers

• Periodic security audits

While we strive to protect data, no system is completely secure. Users are responsible for maintaining confidentiality of login credentials.

 

7. User Rights

Users have the right to:

• Access their personal data

• Correct inaccurate information

• Withdraw consent

• Request account deletion (subject to legal obligations)

Requests can be made through the App or official support channels.

 

8. Third-Party Links

The Platform may contain links to third-party websites or services. DabbaX is not responsible for their privacy practices or content. Users should review third-party privacy policies independently.

 

9. User Responsibilities

Users represent and warrant that:

• Information provided is accurate and lawful

• They have authority to share the information

• They will not misuse the Platform or violate applicable laws

 

10. Policy Updates

We may update this Policy periodically. Continued use of the Platform constitutes acceptance of the revised Policy.
 

 

11. Governing Law & Jurisdiction

This Policy shall be governed by and construed in accordance with the laws of India.

Courts at Noida, Uttar Pradesh shall have exclusive jurisdiction.

 

12. Contact Information

For privacy-related concerns or requests, please contact:

Email: support@dabbax.in

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